We received this letter from Absa this week 

“We notice that no deposits have been made to your cheque account for some time. We would like to know the reason for this and also whether we, from our side, can assist in rectifying the matter.

Should we receive no response from you within fourteen (14) days from the date hereof, and if the lack of activity does not change, we will be obligated to close the account on your behalf. Any balance payable at that stage will be payable by yourself.” 

"Gee, thanks for reminding us that we did not get any money into our account. Maybe it was because we have opened another account as you suggested linked to this one and all our money is going in there. If you have just bothered to look and maybe pick up that thing on your desk called a phone to call me we would resolve this issue. Instead you decide to send me some preprinted letter, not even addressed to me, from your Bellville office. My account is at your Tokai branch, I am sure they may have at least 20 copies of my name on forms there.

But as you have reminded me, in this letter, you are more focused on yourselves than me your customer, so I will do you a huge favour and close all my accounts so you will not have to hassle with us any longer. Thanks you for nothing after almost 30 years of having my accounts with you." 

When will South Africa wake up to customer service? Personally, I am sick of taking this sort of abuse from the big corporates. Time to fight back.