The consumer protection act comes into effect in October this year. This act spells out all the rules of engagement in the supply chain of both retail products and services industries. It affects almost everything to do with the running of your small business. We will, over the next couple of weeks try to understand as much of that act as we can, but please understand that I am not a lawyer, nor do I understand the law as well as I could, and that this is just an act and only becomes law once...