This week Yola was a victim of a Denial of Service or DoS attack on their servers. This resulted in their entire service and all their client’s website coming offline, including our site. This, I can imagine brought frustration, anger, denial and then acceptance cycle of emotions for Vinny Lingham and his team. The normal response to these from leader of industry is to first deny that anything is wrong and then to cross blame anyone and everyone for the problem. This can go on for ages until all reputation and customer loyalty has disappeared. Just look at what Cell C and Planet Fitness are doing with their campaigns.

On the flip side Yola was able to use their social media platform to communicate truth to all their users on their Facebook Page and Twitter giving us information that was useful and not masked with smoke and mirrors. I was able to get clear instructions on what to do and who to do it with. Once I got the new IP redirect, I got hold of my hosting company and they were able to sort me out in just a few hours even at 7 pm.

Leaders are like tea bags, we only show our true character once we are placed in hot water, and both Yola and Do The Hosting came out with shining 5 stars this week. Well done to both of you, thanks for being true leaders and examples of authentic business owners.

Now back to Cell C?